MY ORDER
I haven't received my order confirmation. How can I find my order?
You can find all your orders in your personal account, under the ‘My orders’ tab. If you cannot find your confirmation email, please check your spam folder.
I would like to change or cancel my order. How do I do this?
In accordance with the general terms and conditions of sale, tickets for sporting events and related services are not subject to a right of withdrawal. Tickets cannot be returned or exchanged.
All orders are therefore final and binding.
How do I download an invoice after my purchase?
You can find and download your invoice from your personal account in the ‘My orders’ tab.
I can't download my e-tickets.
Your tickets will be available for download as the event approaches.
No tickets will be sent to you by email or post.
Your tickets will be available for download from your ‘Personal Space’ in the ‘My Tickets’ tab as the event approaches.
In the meantime, you can find all your orders in the ‘My Orders’ tab of your ‘Personal Space’.
What happens if a payment is declined?
If your payment fails, the order will not be validated. You will then need to place a new order using another valid payment method.